Your Statutory Rights

Cooling-off Period

Purchases

At CondomGirl.co.uk we want you to be happy every time you shop with us. Periodically though, we know you may want to return condoms and lubricants. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the condoms. Read more about our 30-day returns guarantee at: www.CondomGirl.co.uk/returns-policy.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. We regret that we also cannot accept cancellations of contracts for Sex and Sensuality products (Condoms, Lubricants etc.) where the condom or lubricant or pleasure toy has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please send an email to customerservice (at) condomgirl.co.uk stating that you do not wish to have the products any more. We will then send you packaging to facilitate the returning of the items. Please package the relevant condoms and other goods securely and send it to us using the personalised return label that we have sent to you, so that we receive it within seven working days of the day after the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50.00.

Please note that you will be responsible for the costs of returning the condoms to us unless we delivered the item to you in error, or if the condom or lubricant or other item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for those condoms or goods together with the condoms normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html